Frequently asked questions

What will my cleaner bring to the service?

All of our cleaners come fully equipped with their own cleaning equipment and supplies. However, if you would like a particular product or equipment used in your home you are more than welcome to leave it out for the cleaner. All of our cleaners are advised to disinfect and change all clothes and sponges in between services and they are to use different clothes for bathrooms, kitchens and common areas.



What if I am not happy with my service?

We appreciate all feedback we get, whether it’s positive or negative. If you are not satisfied with your service, please email our office with details regarding what might have been an issue and include all relevant photos. We will then proceed with our satisfaction guarantee, and aim to provide a re-clean within 7 days of the initial service for any missed/unsatisfactory areas and/or look at an appropriate discount if required.



Can I give the cleaner a key?

Yes. We strongly enforce only first names and the first initial of the last name to be on the key tag. Strictly no phone numbers, addresses or full names are to be on the keys at any time, so they cannot be traced back to the property. Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is starting to be a very common practice with our customers. If, for example, your cleaner can not make your service due to an emergency, the key is available for a replacement team to complete the service on the same day. We therefore highly recommend key safes or something similar to provide remote access.



How can I cancel my service?

You can cancel your service at any given time, via email or over the phone. We have no lock-in contracts that you need to worry about. Please note: all cancellations must be made 1 business day before the service is to take place. If a cancellation is made within 1 business day, you may incur a fee which covers the cleaner’s loss of wages. Please note that if we can cover the cleaner’s time through re-allocating work. We can sometimes waive this fee, but on occasion the fee must be charged.



What services do you offer?

Sorensen Cleaning offers many services including once off cleaning services, regular cleaning services, office Cleaning services, oven Cleaning, end Of Lease/ Spring Cleaning/ Deep Clean, Vacuuming and mopping floors, Dusting and wiping surfaces, Kitchen cleaning including sinks, taps, benches, microwaves, Bathrooms including toilets, showers, and baths, Changing beds, Washing up Dishes, Washing & Folding clothes along with Community Access Support which may include Shopping, Medication Collection, Drives to Appropriate Destinations, Tafe, School & More. For more information please see our 'Services' page or contact us here.



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